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Upon receipt of the shipment
Please inspect all boxes immediately. If a package is damaged, make a note of the damage or any missing cartons on the receipt and have the driver for the delivery company sign it and give you a copy. If the package looks significantly damaged you should refuse it. Please call BGS if any of these problems arise.
The copy of your shipping receipt should be faxed to us so that we can assist you in filing a claim. You must keep all cartons and equipment until the shipping company investigates the claim. Under present ICC rules and regulations, it is the responsibility of the consignee to inspect and report loss and damages promptly, and in writing. Most carriers will not accept a damage claim beyond 15 days.
Estimated Shipping Time for Ground Shipments from our Florida Warehouse
Stock items ordered by 4:00 eastern will usually ship the same day from Florida. BGS tries to maintain stock in the most common items. Drop-ship items are subject to availability and the manufacturers shipping cut-off time.
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