Receiving Your Shipment

A few simple steps when receiving your shipment can help prevent delays if something arrives damaged, missing, or isn't working as expected.

Receiving Checklist

Three Things to Do When Your Order Arrives

Inspect

Check the packaging for dents, tears, punctures, crushed corners, or signs of mishandling. Verify the number of cartons received.

Document

Photograph any visible damage. Note damage or missing cartons on the delivery receipt before signing, when applicable.

Open & Test

Unpack and test your equipment promptly. If anything is missing, damaged, or not functioning, contact BGS as soon as possible.

Delivery Types

Receiving Instructions by Shipment Type

UPS & FedEx Deliveries

Inspect all packages as soon as they're delivered. If you notice visible damage or missing cartons, document the issue and notify the driver when possible.

Open the packages and check the equipment promptly, even if the outside packaging appears undamaged. Contact BGS if anything is missing or not working correctly.

Truck & Freight Deliveries

Make sure the person receiving your freight knows to inspect the shipment before signing the delivery receipt.

Check the pallet, cartons, and visible equipment for damage. Record any damage or shortages on the delivery receipt and request a copy. If the shipment is severely damaged, contact BGS immediately for guidance before accepting it.

Important

If Your Shipment Arrives Damaged

Please contact BGS promptly if you discover shipping damage or missing items. Carrier claims can have strict reporting deadlines, and delays may affect the ability to file a claim.

Keep all original packaging, cartons, pallets, and damaged equipment. Do not discard anything until the carrier's investigation is complete or BGS advises otherwise.

Shipping Damage

Helping Us With a Freight Claim

If your shipment is damaged or incomplete, the following information will help our team review the situation and coordinate next steps with the shipping carrier.

Your BGS order number or purchase order number
Photos of the packaging, labels, and damage
A copy of the signed delivery receipt showing any damage or shortages
A description of the affected equipment or missing cartons
Confirmation that the original packaging and equipment have been retained

What If My Equipment Doesn't Work?

If your equipment arrives defective or has technical issues out of the box, please contact us immediately. Many manufacturers offer special procedures for products that arrive defective (DOA), including possible advance replacement options.

Please notify BGS within 15 days of purchase whenever possible so we can help determine the available replacement or repair options. Manufacturer policies vary, and equipment reported defective later may need to be returned for repair.

Returns & Exchanges

Need to Return Equipment?

All returns require prior authorization from BGS. Returns are generally limited to 30 days from invoicing and may be subject to restocking fees and manufacturer-specific conditions. Please contact us before sending equipment back.

View Returns & Repairs Information →