FAQ for Returns and Repairs

Customer Care

Need to return equipment or arrange a repair? We're here to help you understand the process and coordinate the next steps.

Please Contact BGS Before Returning Equipment

All returns require an approved Return Authorization (RA) number. Return windows vary by manufacturer and product, so please contact your BGS sales representative as soon as possible to confirm eligibility and obtain return instructions. Do not ship equipment back without authorization.

Getting Started

How to Return an Item

Request Authorization

Contact your sales representative with your order details and reason for return. We'll review eligibility and provide an RA number and instructions if approved.

Pack & Ship

Carefully package the equipment with all original accessories and documentation. Follow the RA instructions and use a trackable, insured shipping service.

Send Tracking

Email your return tracking number to our returns team so we can follow the shipment and help expedite your credit.

RA@bgs.cc →

Before You Ship

Return Packaging Checklist

Proper packaging helps protect your equipment and prevents unnecessary delays in processing your return.

Obtain an approved RA number before shipping.
Include original packaging, manuals, accessories, and documentation.
Double-box the equipment to protect the manufacturer's original carton.
Do not write directly on the manufacturer's packaging.
Insure the shipment for the full value of the equipment.
Use a trackable carrier with signature required for delivery.
Include the RA number on the shipping label or as instructed.
Email the tracking number to RA@bgs.cc.

Your return shipping destination will be provided with your RA. Some equipment must be sent directly to the manufacturer.

Restocking & Shipping Fees

Opened products, special orders, and non-stock items may be subject to manufacturer restrictions and restocking fees ranging from 15% to 50%.

Original shipping charges are generally nonrefundable unless the return is due to an error by BGS or the manufacturer. Orders originally shipped free may have the outbound freight cost deducted from the credit.

Non-Returnable Products

Certain products cannot be returned, including:

Custom and special-order products
Downloadable items and software
Opened headphones
Unwrapped televisions
Monitors 37 inches or larger
Customer-damaged products
Items designated as non-returnable

Helpful Answers

Returns & Repair FAQs

When will I receive my credit?

Approved products returned to BGS stock are normally credited within 7 days. Manufacturer returns may take approximately 7–30 days, depending on the supplier. Please provide your return tracking so we can help follow up.

Who do I contact about my return credit?

For questions about the status of a credit, contact our accounting team at AR@bgs.cc. Please include your order number or RA number.

My equipment stopped working. What should I do?

Contact your BGS representative with the manufacturer, model number, serial number, and a description of the problem. Manufacturer warranty coverage generally begins on the invoice date. We can help coordinate the applicable factory-authorized repair or replacement process.

What if my equipment arrived defective (DOA)?

Please notify BGS immediately, ideally within 15 days of purchase. Some manufacturers allow advance replacements for equipment that arrives defective. Claims made later may require the unit to be returned for repair instead.

How do I find my warranty information?

Warranty details may be listed on the product page or manufacturer website. If you need assistance confirming coverage, call BGS at 352-622-7700.

Where do I send my return?

Please use the return address provided with your approved RA instructions. Do not automatically ship returns to the BGS warehouse, as some products must go directly to the manufacturer.

Need Assistance?